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Hauppauge UK | Support Product Selector

Are you getting error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, WinTV v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.co.uk

Applications

Hybrid TV Tuners
(WinTV-HVR products)

Linux

Other Information

Digital TV Tuners

Satellite TV Tuners

Analogue Video Products

StreamEez-Pro

mySmarthome

Other Products

myWireless

PCTV Products

High definition
video recorders

Streaming media
products

Support utilities

  • Prodinfo

    get information on your Hauppauge TV tuner

    Download Prodinfo

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • Digital Signal Monitor

    Digital Signal Monitor page

    The WinTV Signal Strength Monitor displays the relative strength of the digital signal on the channel you are tuned to

  • TV Tuner Troubleshooting

    helps you fix weak TV reception when using over-the-air TV

    TV Tuner Troubleshooting page

    If you are having a problem getting a good TV picture when using an over-the-air TV antenna, we have some tips which can help you get a better TV signal

  • Rescan for TV channels

    Rescan page

    If your local TV broadcaster changes their broadcast frequencies, or if you find you are not getting all of the TV channels you would expect, then it is advisable to wipe out the WinTV channel database and start a new scan. The instructions on this page show you how to do this.

  • Scan All TV channels

    Download the 'Scan All' utility: scanchannelsbda_uk.exe

    Run this program. Select 1.

  • HCWClear

    Download HCW Clear

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV application.

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