Support Product Selector

Are you getting error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.com

Streaming media
products

Other Products

Support utilities

  • Prodinfo: get information on your Hauppauge TV tuner

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • HCWClear: remove all driver and files that were installed

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV application.

  • Rescan for TV channels

Legacy Products

HD PVR video recorders

Hybrid Video Recorders
(HVR products)

Recorders
(PVR products)

WinTV-NOVA & WinTV-Ministick
Digital TV tuners

Streaming media
products

Accessories/
Other

Analogue only
TV tuners

Digital
only TV tuners

How To Find Your Product Name/Model Number

Quick product finder

Model number:

Click on the product to be taken to that page.

All of our products have their name written on the front of the packaging however, if you no longer have this you can find the product name by using the Hauppauge 5/6 digit model number on your product and the "Quick product finder" on the right to look it up.

Simply type in your 5/6 digit model number and click on the product name that appears.

Finding the model number on a USB product:

On USB products the model number can be found on the under side of the unit on a white label, simply turn the unit upside-down and locate the white label (Note: You do not need to turn the computer off to do this however some units may have multiple cables attached so caution is advised to avoid cables becoming disconnected or snagged).

Finding the model number on a PCI/PCI-e product:

On PCI/PCI-e products the model number can be found on a white label located on the silver box on the card, you will need to turn off your computer and open the case to examin the board, you may also need to remove the board from the computer to be able to view the label easily. (Note: Make sure you turn the computer off before opening the case, also make sure the board is reinserted into the same slot once you have examind it).


Hauppauge has a new SDK available for .NET applications.

The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at support@hauppauge.com or sdk@hauppauge.co.uk


Windows 10 Drivers

Windows 10 requires special drivers to avoid errors during the Hauppauge product installation. The latest versions of WinTV 8.5, WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.

Technical support contact form

Click here for the support contact form