Hauppauge UK | Support Product Selector

Support Product Selector

Are you getting error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

How to fix TV tuner and video recorder access problems after installing Windows Update

On the Windows 10 April 2018 Update, users are finding out that many apps no longer have access to cameras, TV tuners and video recorders. However, this is not a problem or a bug with this new release, it's actually a change that Microsoft is implementing with version 1803 to give users more control over their privacy.

The latest versions of WinTV v8.5 and Hauppauge Capture automatically update the Windows drivers to fix this error message. But if you want to manually update your PC, you need to follow these steps:

  • Open Settings -> Privacy -> Camera
  • Turn on the Allow apps to access your camera toggle switch.

Once you've completed the steps, you also want to make sure to check the list and enable camera access for the apps you want, if they're currently disabled. In case the feature isn't enabled, click the Change button and turn on the toggle switch.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.com

Support utilities

  • ProdInfo

    Prodinfo: get information on your Hauppauge TV tuner

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • HCW Clear

    HCW Clear

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV application.

  • Digital Signal Monitor

    Digital Signal Monitor page

    The Signal Monitor displays the relative strength of the digital signal on the channel you are tuned to. It is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.


How To Find Your Product Name/Model Number

Quick product finder

Model number:

Click on the product to be taken to that page.

All of our products have their name written on the front of the packaging however, if you no longer have this you can find the product name by using the Hauppauge 5/6 digit model number on your product and the "Quick product finder" on the right to look it up.

Simply type in your 5/6 digit model number and click on the product name that appears.

Finding the model number on a USB product:

On USB products the model number can be found on the under side of the unit on a white label, simply turn the unit upside-down and locate the white label (Note: You do not need to turn the computer off to do this however some units may have multiple cables attached so caution is advised to avoid cables becoming disconnected or snagged).

Finding the model number on a PCI/PCI-e product:

On PCI/PCI-e products the model number can be found on a white label located on the silver box on the card, you will need to turn off your computer and open the case to examin the board, you may also need to remove the board from the computer to be able to view the label easily. (Note: Make sure you turn the computer off before opening the case, also make sure the board is reinserted into the same slot once you have examind it).


Hauppauge has a new SDK available for .NET applications.

The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at support@hauppauge.com or sdk@hauppauge.co.uk


Technical support contact form

Click here for the support contact form


Windows 10 Anniversary Update Drivers

Windows 10 Anniversary Update requires special drivers to avoide errors during the Hauppauge product installation. Here are the updated drivers which can be used with the Windows 10 Anniversary Update

Note: these drivers are included in the WinTV v8 installer, version 34245 or later